All Jigsaw Puzzle and Falcon de Luxe Subscription FAQs

Do you have a question about the All Jigsaw Puzzles Subscription? See whether we have answered your question below. 

What is the All Jigsaw Puzzles Subscription?

Join our Subscription and you will receive a brand new jigsaw puzzle every month.  The jigsaw puzzle you receive will not be available anywhere else when we send it out to our subscribers. You will be one of the first puzzlers in the country (or World!) to receive it. There is no contract, there is no commitment  you can cancel at any time.

I am on holiday next month and won’t have time to do my puzzles – can I skip a month?

If you don’t want your puzzles in a month you can login to your account on the All Jigsaw Puzzle store and skip that month. Alternatively you could email us at hello@alljigsawpuzzles.co.uk or you can let us know by giving us a call on 01837 811 317 between 8.30 and 5pm Monday to Friday.

 I'm not keen on the puzzles I received this month

Give us a call on 01837 811317 or email us on hello@alljigsawpuzzles.co.uk so that we can figure out something for you. 

Why can't I just exchange it for another puzzle?

We are unable to exchange the jigsaw puzzle of the month. This is because we have created stock specifically for our subscribers. However, if you don't want the puzzle, contact us as per instructions above and we will refund you in full. 

When will my card be charged?

We will automatically take payment for the subscription every month on the 15th. Your puzzle of the month will be dispatched within one working day of this date.  

Can I get an All Jigsaw Puzzle subscription if I live outside the UK?

We are very sorry that this subscription offer is not available outside the UK at the moment - but we are working on it!

How long does my membership last?

For however long you want! You choose. You can unsubscribe at any time or just keep going.

When will my puzzle arrive?

We dispatch our subscription orders within one working day of 15th of every month. Please allow 5-10 days for it to get to you.

I haven’t received my puzzle(s) this month – what do I do?

If you have not received your subscription package by the 25th of the month, please give us a call on 01837 811 317 between 8.30 and 5pm Monday - Friday so we can sort this out for you.  Alternatively email us on hello@alljigsawpuzzles.co.uk 

What jigsaw puzzles will I receive in my subscription?

The jigsaw puzzles are in each monthly pack are All Jigsaw Puzzles Exclusives. You will be one of the first to receive it. We will send it to our subscribers before putting it live on our stores. You can view our current range of jigsaw puzzles here: https://www.alljigsawpuzzles.co.uk/collections/alljigsawpuzzles You can not choose which jigsaw puzzles to receive but be rest assured that we will handpick the best jigsaws for our subscribers.

Falcon de Luxe Jigsaw Puzzle Subscription FAQs

Do you have a question about the Falcon de Luxe Subscription? See whether we have answered your question below. 

What does the Falcon de Luxe subscription involve?

You will receive one of the latest 1000 piece Falcon de Luxe jigsaw puzzles every month. As a member, you will get these puzzles £1 - £2 cheaper than if you were to buy them separately, and you get your first month for just £7! We will let you know which puzzle it will be each month, so if you are a big Falcon de Luxe fan and already have that puzzle, you can choose to skip a month and you won't be charged. There is no contract, there is no commitment  you can cancel at any time.

I am on holiday next month and won’t have time to do my puzzles – can I skip a month?

If you don’t want your puzzle in a certain month, you can login to your account on the All Jigsaw Puzzle store and skip that month. Alternatively you could email us at hello@alljigsawpuzzles.co.uk or you can let us know by giving us a call on 01837 811 317 between 8.30 and 5pm Monday to Friday. Please specify that you are on the Falcon de Luxe subscription.

 I'm not keen on the puzzles I received this month

Give us a call on 01837 811317 or email us on hello@alljigsawpuzzles.co.uk so that we can figure out something for you. You will be able to see what the next months puzzle will be, so you can always skip a month if you're not keen on the next puzzle. 

Why can't I just exchange it for another puzzle?

We are unable to exchange the jigsaw puzzle of the month as these are pre-selected between us and Falcon de Luxe. However, if you don't want the puzzle, contact us as per instructions above and we can arrange a return and refund provided that the puzzle has not been opened. You will be able to see which puzzle is up next, so you can choose to skip a month if you don't want that puzzle.

When will my card be charged?

We will automatically take payment for the subscription every month on the 4th. Your puzzle of the month will be dispatched within one working day of this date.  

Can I get a Falcon de Luxe subscription if I live outside the UK?

We are very sorry that this subscription offer is not available outside the UK at the moment - but we are working on it!

How long does my membership last?

For however long you want! You choose. You can unsubscribe at any time or just keep going.

When will my puzzle arrive?

We dispatch our subscription orders within one working day of 4th of every month. Please allow 5-10 days for it to get to you.

I haven’t received my puzzle(s) this month – what do I do?

If you have not received your subscription package after 10 days from dispatch, please give us a call on 01837 811 317 between 8.30 and 5pm Monday - Friday so we can sort this out for you. Alternatively email us on hello@alljigsawpuzzles.co.uk 

Why don’t you do 500 piece or other piece counts in the Falcon de Luxe Jigsaw Puzzle Monthly Subscription?

This is something that we will certainly get to but 75% of the jigsaw puzzles that we send out to our customers are 1000 piece jigsaws so we’ve decided to launch this just with 1000 piece puzzles… for now.